Semaphore Privacy Policy

Your Rights as a Customer

Semaphore knows that you should be in charge of your Personal Information. To this end, Semaphore is mindful of the right to privacy of every Semaphore customer under the Data Privacy Act of 2012.

By creating an account and using the Semaphore service, you agree to the collection, processing, use, and sharing of your Personal Information in accordance with this Privacy Policy. This enables us to provide you with your desired Semaphore products and services.

You have the right to be informed of the Personal Information that we collect, process, use, and share. We can provide you with such Personal Information, provided that such Personal Information does not amount to information deemed confidential or proprietary by Semaphore, or that your request for Personal Information is not unreasonable.

You have the right to object or withhold your consent to the collection, processing, use, and sharing of your Personal Information. However, we may be constrained to terminate your Semaphore product or service as your Personal Information may be required to deliver such Semaphore product or service. Without your Personal Information, we will be unable to provide you with updates on Semaphore’s latest offerings; similarly, you will be unable to participate in our events, promotions, or other activities.

You have the right to suspend, withdraw, or order the blocking, removal, or deletion of your Personal Information in our systems upon discovery and substantial proof that your Personal Information is no longer necessary for the purpose or purposes for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.

You have the right to seek indemnity for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, negligent or unauthorized use of your Personal Information.

Should you feel that there has been mishandling or misuse of your Personal Information, or that any of your data privacy rights have been violated, you may email us at privacy@semaphore.co.

Collection Of Customer Data

During the course of normal day to day operations we collect, process, use, and share your Customer Data in accordance with this Privacy Policy and the Terms and Conditions for the use of Semaphore products and services, as may be applicable.

The Customer Data that we collect, process, use, and share are either Personal Information or Non-Personal Information:

• Personal Information is any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual, such as name, gender, date of birth, address, telephone/mobile number, email address, proof of identification, etc. It also includes information about:
• The services provided to you, such as SMS delivery status details, account usage and balances;
• Your use of our network, your Internet Protocol addresses, network performance experience, diagnostics and other network performance issues, to help us improve our network and quality of service, improve your user experience, create new products and services, and for other legitimate business purposes.
• Non-Personal Information is any information that does not identify you individually, and includes statistical or analytical data, and anonymized or aggregated reports.

Use Of Customer Data

We do not share Customer Data with any third-party service except for our direct provider(s) for the purposes of providing the Semaphore service itself and in cases where direct support is required for support requests and message tracing. Under no circumstances do we share or provide Customer Data for the purposes not directly related to the operations of the Semaphore service

Without limiting the generality of the foregoing, Customer Data is used to, among others:

• Provide you with your subscribed products and services, including customer support;
• Communicate relevant services and/or advisories to you;
• Abide by any safety, security, public service or legal requirements and processes;
• Process information for statistical, analytical, and research purposes. The use of your information for statistical, analytical, and research purposes enables us to create anonymized and aggregated insight reports that we use to further improve your user experience and to provide new products and services;
• Comply with the requirements of the law and legal process, such as a court order; to comply with a legal obligation; or to prevent imminent harm to public security, safety, or order, collectively referred to as “Data Use Purpose.”
• When required by our Privacy Policy and the law, and before we collect, process, use, or share your Personal Information for any other purpose other than enumerated above, we will ask for your consent.

When you use our website and electronically communicate with us, depending on your settings, we may use cookies, web beacons, small data text files, or similar technologies to identify your device and record your preferences. The completeness and accuracy of your Personal Information help us improve our products and services. Thus, we encourage you to update your Personal Information from time to time.

We do outsource some processing of Customer Data to third parties, in the form of vendors, service providers, partners, or other telecommunications operators, to fulfill any of the above purposes. They are only authorized to use Customer Data for such contracted purposes. They may have access to Customer Data for a limited time under reasonable contractual and technical safeguards to limit their use of such Customer Data. We require them to protect Customer Data consistent with our Privacy Policy.

Protection Of Personal Information

We respect your privacy. We take paramount care in protecting your Personal Information. As such, we secure and protect your Personal Information with proper safeguards to ensure confidentiality and privacy; prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law.

As Information Security threats continue to develop and evolve at such a rapid pace, we make reasonable and appropriate security arrangements and measures that use a variety of physical, electronic, and procedural safeguards to protect Personal Information. We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to our system and unauthorized alteration, disclosure, or destruction of information we hold.

We only permit your Personal Information to be collected, processed, used, and shared by our authorized employees, contractors, and subcontractors who hold such Personal Information under strict confidentiality and in accordance with their contractual obligations and who have implemented minimum security features against data leakage, unauthorized access, or disclosure. We restrict access to information to Semaphore employees, contractors, and subcontractors who need to know such information in order to process it for us, who are subject to strict contractual and technical safeguards, and who are accountable if they fail to meet these obligations.

We only give you or your authorized representative access to your Personal Information. We do not provide, sell, or share your Personal Information to anyone unless you have given your express consent. We also do not use nor share your Personal Information with content and/or information providers without your prior request or consent. Personal Information will only be disclosed to third parties in accordance with this Privacy Policy.

We keep our records as accurate as possible. If your Personal Information is wrong, we give you ways to update it. Once you have registered as our customer, you may access your account details through our website and correct your Personal Information by contacting Semaphore Support at support@semaphore.co.

We keep your Personal Information in our business records, as may be applicable, while you are a customer, or as long as it is necessary to fulfill the purpose for which it was collected, or while it is needed by us for business, tax, or legal purposes. When disposing of your Personal Information, we take reasonable measures to ensure that it is done properly and is not accessible to the public.

If you have any concerns about you may immediately get in touch with us through our website at https://www.semaphore.co or by contacting Semaphore Support at support@semaphore.co. For issues specifically related to privacy, please contact our Data Protection Officer at privacy@semaphore.co.